Kalimera Kriti Safe Stay Programme

The Hotel has implemented all measures recommended by the National Public Health Organization and the World Health Organization, for the protection against the COVID-19 outbreak, and its high standards of hygiene procedures throughout its property, in order to ensure the health and safety of all guests.

Please note that hotel hygiene protocols may change according to the latest guidance from the National Public Health Organization.

Guest Experience

All guests should use the hand sanitiser upon arrival.

Sanitiser contactless dispensers, will be placed at the reception and all public areas, meeting spaces, Spa & gym room.

Safe spacing, guests should physically distance by at least 2m from other guests when standing at reception or public areas around the hotel. Furniture is arranged to ensure physical distance is maintained.

Check-in time: 15h00 Check-out time: 11h00 / to ensure there is sufficient time to deep clean rooms for new guests.

Electronic contactless check-in, will enable guests to check-in (registration form), check out, and a contactless dining experience is available with our online menus and services.

Key cards and keys, will be sanitised and collected by guests on arrival.

Credit cards, we strongly recommend that guests pay by credit card.

The doorman, will not open the doors of cars and cannot shake guests’ hands.

Luggage will be sanitised, then delivered to the room. The doorman will sanitise the luggage trolley and buggy before using them again.

Club cars will be frequently sanitised by our staff, who will be wearing face masks and disposable gloves.

Rooms, bungalows and suites will be sanitised before a new guest arrives. The hotel will do its best to have the rooms, bungalows and suites empty for 24 hours.

Meeting spaces, meeting and banqueting arrangements will allow guests to physically distance at all meetings and event rooms.

Our doctor is available on call for our guests for consultation and to provide thermal checks or medical services (optional).

Medical kit, a complete medical kit has been collated according to Greek Government Guidelines, is available at the hotel’s Reception and Manager’s office. The kit contains disinfectant wipes, face/eye masks, face shield, gloves, protective apron, full-length long-sleeved gown, and biohazard waste bag.

Public areas

Public spaces indoors & outdoors, all areas and surfaces will be frequently cleaned and sanitised.

We recommend that all guests use their in-room toilet.

Pool operation, swimming pool standards follow the new COVID-19 protocol. A maximum of 120 guests can use the main outdoor Olympic size swimming pool (50x25m) at the same time. A maximum of 50 guests can use the outdoor Adults swimming pool at the same time.

Sunbeds are sanitised after each use. Sunbeds and sun umbrellas can be reserved for the same guest throughout their stay. A set of two sunbeds will be positioned every 2.5m, in all directions.

Individual beach/pool towels are provided in the rooms.

Indoor pool will not be in operation, according to the National Public Health Organization protocols.

Sandy beach, the same protocol for pool operation is adopted for the sandy beach.

Housekeeping

Guest rooms, the highest standards of cleaning and sanitisation will be carried out in each room by strictly following protocols recommended by the National Public Health Organization and the World Health Organization. We pay special attention to the areas such as bathroom and to high-touch items and surfaces such as telephones, remote controls, handles and switches. There will be no in-room directories, magazines, notebooks, pens or decorative pillows.

Room cleaning / linen, as we offer a daily service, all guests will be asked at check-in if they would like this service. Guests should vacate their room during this service, as recommended by the NPHO (Greece’s National Public Health Organization) guidelines.

Mini bars, pre-stocked mini-bars are suspended, and guests have the option to order any items when they check-in or before they arrive.

Electronic devices, such as remote controls will be wrapped with a one-use cover and sanitised.

Hotel equipment, such as telephones and any other equipment used in the hotel, will be sanitised regularly.

Air conditioning systems are checked by our engineers, sanitised and cleaned according to NPHO protocols.

Food & Beverage

Safe distancing, hosts and restaurant managers will ensure that guests maintain a safe physical distance when they arrive and dine in the restaurant. Families travelling together will be kept 2m apart as advised by the NPHO.

Indoor areas, all indoor lobby and restaurant areas will always be open to maintain fresh air circulation.

Food & beverage outlets, sanitisation will be increased throughout the day. All Food & Beverage Outlets are following ISO22000 Protocol.

Restaurant furniture will be sanitised on a more regular basis.

Tables in restaurants and bars will be set up at a distance of 2 meters apart.

Buffet will be reduced to a minimum and will be replaced by serviced buffet. Show cooking food will be served to guests by our staff, wearing disposable gloves and face masks and/or face shields.

Bars accompaniments will be served in sealed portion.

Printed menus will be available on request only.

Digital menus are also available.

In-room dining service is not available.

Cleaning products and protocols, the hotel follows cleaning protocols which meet NPHO guidelines. All products are approved for use and effective against viruses, bacteria and other germs.

Trays and carts will be sanitized after each shift.

Spa and Gym areas

Spa and massage sessions, Spa appointments must be booked in advance, with a maximum of one person per cabin.

Gym area, will be open by appointment only with a maximum of three people for each 1-hour time slot, and will be sanitised after each appointment.

Sauna, steambath, changing rooms and lockers are not in operation as per National Public Health Organization protocols.

Entertainment and Activities

Sports and entertainments involving a small number of participants without close contact will be available, i.e. Tennis, table tennis, mini golf.

Beach volley and Soccer field will be open by appointment.

Mini club activities will only be outdoor, according to current government regulations.

No babysitting available.

Staff Safe Stay Program

The sanitising procedures will be increased in all areas, paying particular attention to employee entrances, staff restaurant, changing rooms, kitchen, and all offices.

Health and safety standard reminders will be placed in critical zones of the hotel to help communicate the ‘stay safe’ message.

Training, all employees are trained on COVID-19 safety and sanitisation protocols.

All employees have been given clear instructions about responding promptly and reporting all cases of COVID-19 and will be instructed to stay at home if they do not feel well.

Staff thermal check, all employees will have daily thermal checks.

Employees will be reminded not to touch their faces, keep a physical distance of at least 1.5 m away from guests and other employees whenever feasible.

Protection, all employees, according to their duties and department, will be provided with face masks or face shields and/or disposable gloves.

Suppliers Hygiene Protocol

Contractors and suppliers, of goods and services are approved and will follow similarly strict health & safety measures as the hotel.

Access to the hotel by suppliers and contractors is through a separate building at the entrance of the hotel, to ensure they maintain a safe distance from hotel premises.

All goods, will be received by our store staff, who do not enter hotel premises. All goods are sanitised before delivery to all outlets.